Esther Property Management

Owning a high-end property in Vietnam offers many advantages, from a stable rental income to long-term investment growth. However, managing your property remotely or while balancing a busy schedule can be a significant challenge.

Whether you own a single apartment or are building a diversified investment portfolio, the responsibilities of a landlord remain the same. These include maintaining the property, overseeing contracts, supporting tenants, and complying with Vietnam’s increasingly complex legal and tax regulations.

Property management requires clear systems, consistent attention, and the ability to respond effectively to various situations. At Esther Property, our professional team is here to support you. We ensure your property is well-managed and operates efficiently, helping you save time and maximise returns.

We offer a comprehensive, all-in-one service for international owners, foreign professionals, institutional investors, and Vietnamese landlords who may not have the time to manage their properties or search for tenants. Our clients value transparency, accuracy, and professionalism.

We keep your apartment clean, well-maintained, and ready to welcome tenants at any time. We also ensure the property stays in like-new condition throughout and after each rental period. From minor repairs to full renovations, our services are fast, cost-effective, and designed to reduce vacancy time while maximising rental income.

In addition, we provide dedicated tenant support, from move-in guidance to resolving any issues that may arise. Our goal is to create a smooth and satisfying experience for tenants, build long-term relationships, reduce risks, and improve retention rates. With a multilingual team, Esther helps you reach international tenants more easily, shorten vacancy periods, and enhance your position in the rental market.

With years of experience in five-star customer service and training in ISO 9001:2015 standard procedures, the Esther Property team is committed to raising operational standards and delivering outstanding performance. We provide not just efficient management, but also peace of mind and an experience that exceeds expectations for every homeowner.

Our comprehensive service includes:

Property Management

• We arrange the handover of your apartment with the developer, including defect fixing and documentation.

• We manage snagging issues and oversee the resolution of any incomplete handover items.

• We supervise the installation and fit-out of furniture, appliances, and equipment.

• We offer a design and refurbishment service tailored to your budget, if required.

• We provide direct access to a dedicated local property management team.

• We arrange independent inventory reports, check-ins, and check-outs.

• We provide safekeeping of your keys throughout the tenancy.

• We ensure tenant standing orders are correctly set up.

• We conduct regular property visits and provide a comprehensive annual report.

• We provide a 24-hour emergency response service for you and your tenants.

• We deploy our in-house maintenance engineers for short-notice repairs and inspections.

• We review check-out reports, advise on deposit deductions, and manage related tenant payments.

• We continue managing your property during vacancy periods at no extra charge while securing a new tenant.

• We include professional check-in and check-out inventories in our service fees.

• We recommend improvements based on operational and condition assessments.

  Leasing Management

• We provide professional photography services and extensively promote your property across multiple channels.

• We assign local lettings experts to find the most suitable tenant and finalize the tenancy quickly.

• We conduct viewings seven days a week, including after-hours upon request.

• Our leasing team is available seven days a week from 8 AM to 8 PM.

• We have access to an extensive corporate tenant network across Vietnam, including multinational companies, representative offices, and international organizations.

• We negotiate terms and prepare a bespoke Tenancy Agreement.

• We carry out thorough tenant referencing, including background checks and employment verification.

• We coordinate and oversee all pre-tenancy work required on the property.

• We meet and greet your tenant as they move in, ensuring a smooth and professional handover process.

• We arrange for tenant move-out and conduct an inspection report to ensure everything is in good condition before they leave.

• We act as the main point of contact for the tenant throughout the term of the tenancy.

• We collect rent and follow up on any outstanding payments.

• We manage early lease terminations and lease renewal negotiations.

• We handle deposit release processes at the end of each tenancy.

• We manage any disputes that may arise, with legal and compliance advisory support

Administration

• We issue monthly rental statements and ensure timely rent collection.

• We manage utility transfers at the beginning and end of each tenancy.

• We assist in recovering overdue rent payments when necessary.

• We provide annual financial statements upon request.

• We keep you updated on any legal changes relevant to your property.

• We act as an intermediary with insurance companies or building management when required.

• We appoint and pay contractors on your behalf when necessary.

• We handle maintenance work and offer competitive pricing from trusted contractors.

• We manage the landlord’s petty cash fund and prepare necessary documentation for tax filings.