At Esther Property, we respect and are committed to protecting your privacy. This policy explains how we collect, process, use, store, and safeguard your personal data in accordance with current Vietnamese laws.

1. Who is responsible for your data?
Esther Property is the entity that collects and controls personal data within the scope of its real estate business operations, including property management, leasing, sales, and consultancy.

2. What personal data do we collect?
We may collect and use the following personal information:

• Full name, contact information (email, phone number, address)

• Identification documents: ID card/Passport/Resident card, proof of residence

• Gender information (if voluntarily provided)

• Payment information: credit card, transaction history

• Professional profile or online data (e.g. LinkedIn profile)

• Nationality, residency status, immigration documents (if applicable)

• Website usage behavior, cookies, system access logs

• Survey feedback, service requests, and property interests

• Information about family members or contacts that may pose conflicts of interest (if any)

Note: If you do not provide sufficient required information, we may not be able to perform a contract or provide services as requested.

3. How do we collect personal data?
We may collect personal data through:

• Direct collection: via forms, phone calls, emails, meetings, or through Esther Property’s website/app

• Indirect sources: such as public sources (e.g. business registries, Google, social media)

• Third parties: credit check agencies, identity verification services, banks, or partners approved by you

4. Purpose and legal basis for data use
We only use personal data when there is a lawful basis, including:

• Verifying information, contacting, consulting, and supporting you

• Providing property management and customer care services

• Executing contracts, handling payments, handovers, and legal procedures

• Sending notifications, promotions, and introducing new products/projects

• Improving service quality and user experience

• Complying with legal regulations and authority requests

• Data analysis, market research, and service development

5. Marketing & communications
We may send you newsletters, promotions, or real estate market updates tailored to your interests via email, phone, SMS, or postal mail.

• You have the right to opt-out at any time using the "Unsubscribe" link in our emails or by contacting Esther Property directly.

• We never sell your personal data to third parties for marketing purposes.

6. Who may receive your personal data?
We may share your data with:

• Payment processors, identity verification services, maintenance and operations providers

• Approved partners such as lawyers, brokers, and banks

• IT infrastructure providers, storage, email, and customer support services

• Government authorities as required by law or legal requests

• Acquiring parties in case of business transfers or asset sales

All third-party recipients are bound by confidentiality obligations under agreements with us.

7. Data storage and security

• Personal data may be stored domestically or internationally if legally permitted.

• We implement multiple security measures (encryption, access controls, monitoring) to prevent unauthorized access or data loss.

• Retention period: data is retained for at least 6 years after the last interaction (or longer as required by law).

8. Your rights
You have the following rights under Vietnamese and international laws:

• Access: to obtain a copy of your personal data

• Rectification: to request updates or corrections

• Erasure: to request deletion of your data in certain situations

• Restriction: to request a temporary pause in data processing

• Objection: to object to data use for marketing purposes

• Data portability: to request data transfer to another organization

If you wish to make a request regarding your personal data, please contact Esther Property and provide valid proof of identity for verification

9. Cookies & tracking technologies
Our website uses cookies to enhance your experience.

• Upon visiting our website, you will be notified about our use of cookies.

• You may consent to all or selectively reject non-essential cookies.

• You can configure your browser settings or use the “Cookie Settings” feature on our website to change your preferences.

10. Complaints & contact
If you have any questions or requests regarding this policy, please contact us:

Vista Verde, 02 Phan Van Dang Street, Thanh My Loi Ward, Thu Duc City, Ho Chi Minh City, Vietnam
+84 817 801 285 (VN & ENG) | +84 981 889 864 (VN & ENG & Mandarin)
Contact@estherproperty.com

11. Data protection officer/department
The Legal & Compliance Department of Esther Property is responsible for:

• Receiving and processing data subject requests

• Monitoring compliance with this Privacy Policy

• Acting as the contact point for competent authorities upon request

12. Policy updates
This policy may be updated based on legal or operational requirements. All changes will be publicly announced on our website.

By using our services, providing information, or accessing our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy. We will retain records of your consent as required by law.